Changing Direct Deposit Account

Hi. Anyone having issue trying to change the direct deposit bank account for the business. I am having an error and it has been weeks trying to figure it out with QuickBooks.

You’ll need to update QuickBooks to edit direct deposit bank information. To update QuickBooks, go to Help > Update QuickBooks Desktop.

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Changing Direct Deposit Account

Hello there, Patricia Silva.

Can you tell me the exact error message you're getting when updating the direct deposit account?

In the meantime, let's make sure that we have updated QuickBooks to the latest release. Let me guide you with these steps:

1. From the Help menu, select Update QuickBooks Desktop .
2. Go to the Update Now tab.
3. Select Get Updates.
4. Once downloaded, restart QuickBooks.
5. Accept the option to install the new release.

Afterward, let's try updating the direct deposit account again. I've added this article for more information: Change Your Bank Account.

Feel free to get back to me if there's anything that I can help. Keep safe!

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Changing Direct Deposit Account

The pic with the error message it is attached.

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Changing Direct Deposit Account

The pic with the error message it is attached with the original post,

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Changing Direct Deposit Account

Hello, Patricia Silva.

I appreciate taking the time to get back to us, and with the screenshot. Here are a couple of ways to help you resolve the error message when changing the direct deposit bank account.

This is likely caused by an outdated QuickBooks release (or payroll data), or there's a damaged component within the program or the file itself. In this case, have you tried updating your program as what the error message pointed out? If not, here's how you can do it:

1. Go to the Help menu, then select Update QuickBooks Desktop .
2. Go to the Update Now tab.
3. Ensure you've checked the payroll-related and critical options.
4. Click Get Updates .

After updating, process the direct deposit bank change again. If you're still getting the error message, you'll want to run the Tool Hub to fix this. This article can guide you with the steps: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Alternatively, you can use the Direct Deposit Bank Change Form found in the article provided by Adrian_A. Expand the QuickBooks Desktop section, then follow the instructions in the Notes box.

Need help processing payroll after changing the bank account? You can learn more about it here: How do I create a paycheck for an employee?.

Jump in to this thread again if you have other questions or concerns regarding your payroll service (or QuickBooks Desktop). Here to offer help again.

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Changing Direct Deposit Account

I tried all this and I called Intuit they are not able to change using the form anymore 🤷‍♀️. Not s what else to do anymore.

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Changing Direct Deposit Account

I tried all this with no luck. I called Intuit and they are not able to use the form to change anymore. Please help.

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Changing Direct Deposit Account

Hi there, @Patricia Silva.

I know that you've already contacted us regarding changing the direct deposit bank account. However, Community is a public forum, and the issue requires further troubleshooting.

Our Support Team has access and tools unavailable to me so that your information is kept secure and private. I recommend contacting us again to check your account and be able to get back on track with processing direct deposit payroll.

If you have a case number handy, it will help streamline the process. Your case number has the previous agent's notes according to what happened to your issue. This way, you'll avoid repeating yourself.

Here's how you can reach them:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help .
2. Hit the Contact us link.
3. Click Search for something else .
4. Enter the necessary information , then tap Search .
5. Click on Start a Message .

I've also attached some articles you can use to learn more about using direct deposit in QuickBooks:

• Set up your company payroll for direct deposit
• Change your payroll bank account

Keep us posted if you have further questions. We'll be right here to help.