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HP ALM SaaS - “Cannot change password when external authentication is used"

Using HP ALM SaaS the User logs in and navigates to change their password through - Tools > Customize > User Properties > Change Password.

The following error message is returned.

“Cannot change password when external authentication is used". (see attachment)

Within Site Admin > User Management; you can see that field “Authentication Policy” is set to “Default.

• HP_ALM_User_Not_able_to_Change_PWD_redacted2.png
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1. On the login page of the ALM Desktop Client (click the link under the login box)
2. On the admin page, click the link below the login box

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